IT

Automating the software request and approval process.

Downloading licensed software.

Installing approved software on designated servers and user machines.

Initial application performance testing.

Collection user feedback ratings.

Reporting.

Daily monitoring of server performance.

Automating email notifications of server issues outside of pre-established parameters.

Reporting of server performance.

Batch processing.

Synchronizing, deleting, and emptying folders.

Automating user profiles and setup (including network, operating system, applications, databases, remote access)

Processing new and emergency user requests.

Managing password reset process.

Termination processing.

Technical threat and vulnerability management.

Incident registration and reporting.

First level incident resolution.

Event monitoring.

Event reporting.

First level incident resolution.

Request processing and logging.

Automated responses to frequently asked questions.

Automated execution of pre-approved tasks.

Creation of standard management reports.

Distribution of selected reports to various user groups.

Variance calculations and reporting vs. pan data including basic explanation information.

Automation of policy distribution.

Tracking of IT training completion and scores.