Digital Labor Operating Model™ (DLOM™)
A Proven Model for Putting AI to Work
The Digital Labor Operating Model™ (DLOM™) is a business-first paradigm for designing, deploying, and governing digital labor—combining humans, AI agents, and enterprise Digital Workers to deliver real work at scale.
DLOM™ exists because traditional IT and automation methodologies were never designed for digital labor.
Why a New Operating Model Is Required
AI Didn’t Create the Problem. It Exposed It.
Organizations continue to apply legacy paradigms built for:
Software delivery
System integration
Deterministic automation
AI agents and Digital Workers are not software.
They are labor.
When legacy paradigms are applied to digital labor, the result is predictable:
AI pilots that never reach production
Fragile automations
Governance and compliance concerns
“Autonomous” systems no one trusts
This is not a technology failure. It is a paradigm mismatch.
What Is the Digital Labor Operating Model™
Digital Labor Is Labor—Not Software
The Digital Labor Operating Model™ treats Digital Workers as labor resources that must be:
Proven before scaling
Governed under human accountability
Measured by operational outcomes
Improved continuously
DLOM™ manages work, not tools.
Core Principles of DLOM™
1. Start with the Work
Digital labor initiatives begin with real operational work and measurable outcomes—not technology selection.
2. Prove the Work Before Scaling
Humans perform the work first, augmented by AI. Variability, exceptions, and judgment are observed—not assumed away.
Only proven work becomes digital labor.
3. Separate Intelligence from Execution
DLOM™ enforces clear role separation:
AI Agents → reasoning, analysis, content creation
Digital Workers → execution across enterprise systems
Humans → governance, accountability, oversight
This separation is essential for trust and scale.
4. Treat Digital Workers as Labor
Digital Workers are managed like workforce capacity:
Assigned roles and responsibilities
Governed by controls and escalation
Measured by throughput, quality, and risk
They are not scripts or bots. They are digital employees.
5. Govern Digital Labor Explicitly
Autonomy is earned—not assumed.
DLOM™ embeds governance by design:
Human accountability
Exception handling
Auditability and traceability
Risk and compliance alignment
How the Digital Labor Operating Model™ Works
From Human Work to Digital Labor
Business Use Case Definition
Identify a real unit of work with measurable outcomes.
Human-Led, AI-Augmented Execution
Humans perform the work while AI agents assist with reasoning, analysis, and content creation.Digital Labor Design
Capture decisions, exceptions, controls, and heuristics.Work Stabilization
Reduce variability before automation.Digital Worker Deployment
Execute proven work using enterprise Digital Workers (e.g., Blue Prism®).Govern, Measure, Improve
Humans oversee performance, risk, and continuous improvement.
We don’t automate assumptions. We automate proven work.
DLOM™ vs Legacy Paradigms
Legacy IT / Automation
DLOM™
Software delivery
Tool-first
Design upfront
Automate early
Remove humans
Fragile autonomy
Labor delivery
Work-first
Observe and prove
Prove before scaling
Humans govern
Earned autonomy
Platforms and Technologies
Technology-Agnostic. Platform-Aligned.
DLOM™ is not a product.
We apply it using:
Enterprise Digital Workers (e.g., Blue Prism®)
AI agents for intelligence and analysis
Existing enterprise systems and data
Technology serves the operating model—not the reverse.
Who DLOM™ Is For
The Digital Labor Operating Model™ is designed for organizations that:
Want AI to work in production
Operate in complex or regulated environments
Need governance and accountability
Are ready to move beyond pilots and demos
Value execution over hype
The Outcome
Organizations using DLOM™ achieve:
Faster time to value from AI
Reliable, scalable digital labor
Increased trust across business and IT
Sustainable governance and compliance
In short:
AI that actually works.
Ready to Apply the Digital Labor Operating Model™?
If you’re exploring AI agents, Digital Workers, or automation—and want a proven way to put AI to work—we can help.
Start with the work.
We’ll help you scale digital labor safely and effectively.
Digital Labor Operating Model™ is a trademark of the Robotic Process Automation Implementation (RPAi) Inc.