Initially RPA software Robots can perform any on-screen, rules based work that humans can perform. From there they can also be trained to leverage AI services to:

Read, understand and take action based on unstructured email, correspondence and documentation

Collaborate with staff and customers via both voice and electronic means

Learn from historical data and ongoing experience

While legacy paradigms center on process automation, the full potential of Robotics and AI lies in transforming business models, service levels and new product offerings.