Following are some jobs Robots have been trained to perform within IT:
01
Software installation
- Automating the software request and approval process
- Downloading licensed software
- Installing approved software on designated servers and user machines
02
Application testing
- Initial application performance testing
- Collection f user feedback ratings
- Reporting
03
Ongoing server application monitoring
- Daily monitoring of server performance
- Automating email notifications of server issues outside of pre-established parameters
- Reporting of server performance
04
File management
- Batch processing
- Synchronizing, deleting and emptying folders
05
Identity access management
- Automating user profiles and setup (including network, operating system, applications, databases, remote access)
- Processing new and emergency user requests
- Managing password reset process
- Termination processing
06
Security monitoring
- Technical threat and vulnerability management
- Incident registration and reporting
- First level incident resolution
07
Event management
- Event monitoring
- Event reporting
- First level incident resolution
08
Help desk management
- Request processing and logging
- Automated responses to frequently asked questions
- Automated execution of pre-approved tasks
09
Automated reporting
- Creation of standard management reports
- Distribution of selected reports to various user groups
- Variance calculations and reporting vs. pan data including basic explanation information
10
IT policy and training
- Automation of policy distribution
- Tracking of IT training completion and scores