Following are some jobs Robots have been trained to perform within IT:

  • Software installation
    • Automating the software request and approval process
    • Downloading licensed software
    • Installing approved software on designated servers and user machines
  • Application testing
    • Initial application performance testing
    • Collection f user feedback ratings
    • Reporting
  • Ongoing server application monitoring
    • Daily monitoring of server performance
    • Automating email notifications of server issues outside of pre-established parameters
    • Reporting of server performance
  • File management
    • Batch processing
    • Synchronizing, deleting and emptying folders
  • Identity access management
    • Automating user profiles and setup (including network, operating system, applications, databases, remote access)
    • Processing new and emergency user requests
    • Managing password reset process
    • Termination processing
  • Security monitoring
    • Technical threat and vulnerability management
    • Incident registration and reporting
    • First level incident resolution
  • Event management
    • Event monitoring
    • Event reporting
    • First level incident resolution
  • Help desk management
    • Request processing and logging
    • Automated responses to frequently asked questions
    • Automated execution of pre-approved tasks
    • Automated execution of pre-approved tasks
  • Automated reporting
    • Creation of standard management reports
    • Distribution of selected reports to various user groups
    • Variance calculations and reporting vs. pan data including basic explanation information
  • IT policy and training
    • Automation of policy distribution
    • Tracking of IT training completion and scores

Contact us today to discuss your RPA journey, where you might be in relation to other IT organizations and how we can help, quickly and cost effectively info@rpaimplementation.com